Admin "Attention Required" Command Center

Operational command center · Real-time exception resolution · SLA and financial reconciliation audits

5 Operational Exceptions Active
4 Leads Breached First-Response SLA WindowCRITICALDetected 14 mins ago

Incoming Meta Leads have remained without an initial qualifying call for > 30 minutes.

Target: Lead #LD-102 (Priya Patel) + 3 othersTeam: West Zone Telecallers
2 Unassigned Meta Leads in Staging BufferCRITICALDetected 25 mins ago

Round-robin distribution paused due to agent shift changeover.

Target: Lead #LD-109, #LD-110Team: Central Lead Operations
Payment Gateway vs Bank Settlement DiscrepancyCRITICALDetected 1 hour ago

Razorpay webhook reported ₹2,00,000 captured for BK-2026-0847 but HDFC settlement pending.

Target: Booking BK-2026-0847Team: Finance & Treasury
7 Overdue Callbacks in Sales PipelineWARNINGDetected 2 hours ago

Scheduled callbacks elapsed without recorded disposition notes.

Target: West Team PipelineTeam: West Zone Sales Team
2 Unit Holds Reached Expiration (60m lock)WARNINGDetected 30 mins ago

Unit A-1402 and Plot B-02 expired without active booking submission. Ready for release to public pool.

Target: Unit A-1402, Plot B-02Team: Inventory Arbitration